Contact Us
Have a concern? Need to report something for our team to work on? Use the form below, and upload any relevant photos so we can have the info to create a work order with our PID Maintenance Team or the City of Fort Worth.
Please call 954-792-6000 if this is a property-related emergency (irrigation leak, landscape damage after-hours, etc.).
Do not use this form for emergency reporting. If your concern involves a medical or fire emergency, please call emergency services at 9-1-1.
This email is not monitored 24/7.
Fort Worth Public Improvement District #7 (Heritage)
Please note: PID assessments are billed and collected by the Tarrant County Appraisal District, not by PID Administration or the PID Manager.
PID 7 Management – Castle Group (Onsite Management)
For daily operations, maintenance requests, vendor coordination, events, and general PID inquiries, please contact:
Ellie Calo, CMCA®, AMS®: General Manager – Heritage PID 7
ecalo@castlegroup.com | 📞 817-741-1912 🏢 9536 Courtright Dr., Fort Worth, TX 76244
City of Fort Worth – PID Administration
The City of Fort Worth oversees all Public Improvement Districts through the Economic Development Department. These contacts manage PID policy, compliance, reporting, assessments, and City approvals.
Holly Fortes: PID Administrator – FWLab
Holly.Fortes@fortworthtexas.gov | 📞 817-392-7687
April Ramirez: Management Analyst II – FWLab
April.Ramirez@fortworthtexas.gov | 📞 817-392-7688
Crystal Hinojosa: Economic Development Manager – FWLab
Crystal.Hinojosa@fortworthtexas.gov | 📞 817-392-7808
🏢 All City PID Administration offices are located at:
100 Fort Worth Trail, Fort Worth, TX 76102
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